Find Answers with AssetComet’s FAQs

To upgrade or downgrade your subscription plan, log into your account and go to the "Billing" section under "Account Settings." From there, you can select a new plan that fits your needs. Any changes you make will be applied immediately, and you’ll see adjustments in your next billing cycle.

You can choose between monthly or annual billing when you sign up for AssetComet. Monthly billing allows you to pay on a month-to-month basis. If you choose annual billing, you’ll receive a 20% discount, and you’ll be billed once a year, offering savings for long-term use.

Yes, you can switch between monthly and annual billing at any time, but the changes will only take effect in your next billing cycle. To make the switch, simply go to the "Billing" section in your account settings and update your preferences. The new billing cycle will apply once your current cycle concludes.

AssetComet offers a variety of subscription plans tailored to suit different business needs:

• Free Plan: Start managing your assets at no cost with access to essential features. This plan is perfect for smaller teams or businesses looking to get started with asset management. The Free Plan includes core functionalities but comes with a few limitations, such as a cap on the number of users and access to limited reports. Advanced features like detailed cost tracking and premium support are also not included in this plan.
• Unlimited Plan: Designed for growing businesses, the Unlimited Plan offers everything in the free plan, plus: Access to Cost of Ownership Data: Track and analyze the total cost of owning and maintaining your assets. Access to Asset Reports: Generate detailed reports on your assets, supporting better decision-making and documentation.
• Premium Support: Enjoy priority assistance from our customer support team to ensure seamless operations. Enterprise Plan: Built for larger organizations, the Enterprise Plan includes everything in the Unlimited Plan, plus: Dedicated Support Staff: Get personalized support from a dedicated team focused on your business needs. Custom Volume Pricing: Receive tailored pricing based on the size and specific needs of your organization. For more information, visit our Pricing Page.

To update your payment information, go to the "Billing" section of your account settings. You can edit your payment method, including adding a new credit card or updating existing details.

If your payment method fails or expires, you will receive an email notification prompting you to update your payment details. AssetComet will attempt to process the payment again, but if the payment is not updated in time, it may result in a temporary suspension of your account. However, we will never delete your account or data without your permission.

Yes, AssetComet offers a free version of our product that you can use for as long as you like. This limited version gives you the opportunity to explore our core features with no commitment, allowing you to get familiar with the platform at your own pace.

To cancel your subscription, go to the "Billing" section in your account settings and select the option to cancel. You will retain access to your account until the end of the current billing period, after which your subscription will be terminated. However, we will never delete your account or data without your permission.

AssetComet does not offer refunds for unused time if you cancel your subscription early. However, you will continue to have access to the platform until the end of your current billing cycle.

You can view your billing history and download past invoices by navigating to the "Billing" section of your account. There, you will see a list of past transactions, with options to view or download individual invoices.

Yes, AssetComet offers special discounts for nonprofits and educational institutions. To inquire about eligibility and pricing, please contact our sales team at sales@assetcomet.com or submit a request via the contact form on our website.

Yes, we offer custom pricing for large teams or enterprises that require additional support or features. Contact our sales team for more information on volume pricing and tailored solutions.

Yes, you will receive an email notification before your subscription is set to renew, whether you're on a monthly or annual plan. This ensures you have time to update your payment details or make changes to your plan if needed.

Yes, AssetComet is fully accessible on mobile devices through a Progressive Web App (PWA). You can access it via your mobile browser and add it to your home screen by clicking the share button and selecting "Add to Home Screen" for quick access, just like a native app. We’re also working on native mobile apps, which will be available soon!

The mobile version of AssetComet offers all of the same features as the desktop version. You can manage assets, track maintenance schedules, view reports, and perform inspections using custom forms. The mobile version is optimized for on-the-go access, making it easier to manage assets from anywhere.

Yes, you can add new assets or update existing ones using the mobile version of AssetComet. Simply log in through your mobile browser and navigate to the asset management section to make updates or add new entries.

AssetComet supports push notifications directly to your mobile device, keeping you informed of important asset updates and upcoming maintenance tasks. Notifications can also be seen in the activity feed on the dashboard for easy tracking and management. To ensure you receive these notifications, make sure push notifications are enabled for AssetComet in your mobile device settings.

Currently, AssetComet does not support offline mode. You will need an internet connection to access and manage your assets using the mobile version.

While the core functionality remains the same, the mobile version of AssetComet is optimized for smaller screens and touch interfaces. Some advanced features may be easier to access on the desktop, but the mobile version is designed to offer full asset management functionality on the go.

If you encounter any issues while using the mobile version of AssetComet, try clearing your browser cache and ensuring you have the latest version of your mobile operating system. If the issue persists, reach out to our customer support team at support@assetcomet.com or the in-app support tool for further assistance.

AssetComet automatically syncs data between the desktop and mobile versions. Any changes made on one platform will be reflected on the other in real time as long as you are connected to the internet.

AssetComet takes data security very seriously. We use multiple layers of security measures, including encryption, secure data transmission, and strict access controls. Additionally, since we are hosted on Amazon Web Services (AWS), our platform benefits from AWS’s state-of-the-art security infrastructure.

Your data is securely stored in AWS cloud servers. AWS offers robust security features, including server-side encryption and automated backups. We ensure that your data is stored in a highly secure and redundant environment to safeguard it against data loss or breaches.

AssetComet aligns with the security protocols provided by AWS, which include encryption at rest and in transit, multi-factor authentication (MFA) for access control, and regular security audits. We also follow best practices for cloud security, ensuring your data is always protected.

Yes, AssetComet uses encryption to protect your data both at rest and in transit. This means your data is encrypted when stored in the cloud and while being transmitted between your device and our servers, ensuring it is secure from unauthorized access.

As an AWS-based platform, AssetComet aligns with all of AWS’s security protocols and standards. AWS is certified under multiple security frameworks such as SOC 2, ISO 27001, and GDPR, which means our infrastructure meets the highest security and compliance standards in the industry.

Access to your data is highly restricted. Only authorized personnel at AssetComet can access your data, and this is strictly for maintenance or support purposes. We follow a policy of least privilege, meaning only those who need access to your data for specific tasks can view it.

Yes, AssetComet ensures that all data is regularly backed up on AWS servers. These backups are automated, ensuring that your data is always safe and can be restored in case of any unexpected incidents.

AssetComet is committed to protecting user privacy and with data protection. We ensure that user data is never shared with third parties without consent and is used solely for providing and improving our services. You have full control over your data and can request access or deletion at any time.

If you suspect a data breach or any security issue, please contact our customer support team immediately. We have protocols in place to investigate and address any security concerns, and our team will guide you through the next steps.

To protect your data during transmission, AssetComet uses secure socket layer (SSL) encryption. This ensures that all data sent between your device and our servers is encrypted and protected from unauthorized access or interception.

If you're unable to log into your AssetComet account, first ensure that you are using the correct email and password. If the issue persists, try resetting your password by clicking the "Forgot Password?" link on the login page. If you still encounter problems, clear your browser cache or try logging in with a different browser or device. For further assistance, you can contact AssetComet by emailing support@assetcomet.com

AssetComet has integrated a user feedback tool called FeatureBase. This tool allows users to easily submit feedback, report issues, and suggest new features directly within the app. You can access FeatureBase through the navigation bar next to your profile. It enables you to provide insights, share ideas, upload screenshots, and communicate any issues you may encounter. This feedback helps us improve the platform based on your real-time experience, ensuring your needs are met while we continue to deliver valuable updates.

If AssetComet is slow or not loading, try refreshing the page or clearing your browser cache. Ensure that your internet connection is stable and that your browser is up to date. If the issue persists, check our status page to see if there are any ongoing system issues. You can also try accessing the platform from a different device or browser.

If your asset data is not syncing between devices, first ensure that you have a stable internet connection on both devices. Syncing issues may also occur if there is an interruption in service. Try logging out and back in on both devices, or refresh the app. If the problem continues, email us at support@assetcomet.com

To report a bug or technical issue, go to the support section within AssetComet and submit a ticket. Provide as much detail as possible, including a description of the issue, steps to reproduce the problem, and any screenshots that might be helpful. Our support team will investigate and work on resolving the issue as quickly as possible.

If you’re having trouble uploading asset data or importing files, check the file format to ensure it’s supported by AssetComet (e.g., CSV or Excel). Ensure that the file size does not exceed the platform’s limits. If the issue persists, try clearing your browser cache and re-uploading the file. For continued issues, contact support for assistance.

If a specific feature isn’t working as expected, start by refreshing the page or restarting the application. Ensure that you’re using the latest version of your browser. If the issue persists, you can reach out to our customer support team via the in-app support tool. You can easily share screenshots and receive quick responses to resolve any issues.

If the mobile version of AssetComet is not working correctly, try clearing your mobile browser’s cache and restarting the app. Ensure you have a stable internet connection and that your device’s operating system is up to date. If the problem persists, contact customer support with details about the issue, including the type of device and browser you are using.

To clear your browser cache, go to your browser’s settings and find the "Clear Browsing Data" option. Make sure to select "Cached images and files" and clear the cache for the past 24 hours or more. After clearing the cache, refresh the AssetComet page or log back into your account to see if the issue is resolved.

You can easily track maintenance schedules by setting up regular service intervals for each asset under the "Service" tab or by using the calendar feature. To do this, select an asset and create a maintenance task with a specific date and time. AssetComet will notify you of upcoming maintenance tasks, ensuring you stay on top of asset upkeep. Additionally, you can view the full service history of each asset under the "Service" tab and export an asset report at any time. This report will detail the complete service history, giving you full visibility into past maintenance.

AssetComet offers two ways to stay on top of upcoming maintenance tasks. You can receive push notifications on your mobile device or view notifications directly in the activity feed on your dashboard. When creating or editing a maintenance task, you can set notifications to alert you in advance, ensuring that maintenance deadlines are never missed.

To log a repair, navigate to the asset’s profile and select the "Schedule Service" button. From there, you can add details about the repair, including the date, description of the work performed, and any costs incurred. This will be saved as part of the asset’s service history for future reference.

Yes, AssetComet allows you to create fully customizable maintenance schedules for different types of assets. You can specify the frequency, type of service, and assign specific tasks based on the needs of each asset, helping you tailor your maintenance plan effectively.

Under the "Costs" tab of each asset’s profile, service and parts costs are updated automatically based on logged maintenance tasks. You can also manually add costs for third-party or uncategorized expenses. Additionally, the feature allows for document uploads, such as invoices or receipts. These entries will accumulate over time, enabling you to track and analyze total repair expenses, helping you better manage your asset's cost of ownership.

Yes, you can assign maintenance tasks to specific team members directly within the platform. When creating or editing a task, there is an option to assign it to a user, who will then receive notifications and reminders about the task until it is completed.

If a maintenance task is missed, you can update the task in AssetComet by clicking the edit service button located within the desired service profile. It's important to complete any overdue maintenance as soon as possible to ensure the asset continues to function optimally.

If a maintenance task was completed outside the scheduled date and time, the service information will automatically update when the technician completes the service entry. This ensures that your records remain accurate, making it easy to track maintenance, even when it's completed off-schedule.

To view the complete maintenance and repair history of an asset, navigate to the asset’s profile and select the "Service" tab. Here, you can review all completed maintenance tasks, providing a comprehensive overview of the asset’s upkeep. Additionally, you can download an asset report at any time, which includes all asset details and the complete service history.

Yes, AssetComet allows you to export maintenance and repair records. This feature is especially useful when you need to share reports with insurers or prepare for asset resale. You can conveniently export the data in PDF format, making it easy to distribute and review.

When logging repairs or maintenance tasks, you can input the cost of any parts used for the job. These costs are automatically associated with the asset and stored in the history under the costs tab, making it easy to track parts expenses over time. AssetComet helps you monitor and analyze how much you’re spending on each asset's upkeep.

AssetComet organizes your asset data by providing a centralized asset profile where you can track and manage all relevant information, such as asset information, pictures, documents, service history, and more. Each asset has its own profile with detailed records, making it easy to access, sort, and update data.

Yes, AssetComet allows you to track the complete service history of each asset. For every maintenance or repair event, you can log the date, task details, and associated costs. This information is stored in the asset’s profile, providing a detailed record of its lifecycle.

While AssetComet does not currently offer customizable data fields, we are always listening to our users and truly value your feedback. As a client-focused company, we continuously consider suggestions to improve the platform. We encourage you to share any ideas with us, as they play a key role in shaping future updates.

AssetComet offers powerful tools like filtering and categorization, making it easy to manage large volumes of asset data. You can filter assets by type, status, or assigned users to narrow down the data you want to view. This helps you quickly locate specific assets and analyze relevant information, ensuring that your asset management process remains efficient and organized.

You can categorize assets by creating asset categories within the platform. This allows you to organize assets based on type, location, usage, or any other criteria. These categories make it easier to manage and track assets based on specific business needs.

Yes, AssetComet provides a centralized location within each asset’s profile to store and view all asset-related documents. Whether it’s purchase records, repair invoices, inspection forms, or any other relevant data such as warranties, contracts, or certifications, you can upload and organize these documents for easy access and management. This ensures that all your critical asset information is available in one place for streamlined oversight.

Yes, when logging maintenance tasks, you can link specific parts or components to the record. This ensures that all relevant information is stored in one place, making it easy to track the use and performance of individual parts within an asset.

AssetComet’s custom forms feature allows you to create tailored forms for data collection, such as safety inspections, condition assessments, or custom maintenance tasks. You can design the forms to capture specific data points relevant to your assets, ensuring all required information is logged and organized. Simply visit the "Forms" page to assign forms to assets, users, or specific types of services, and to view your history of submitted forms.

AssetComet allows you to control data access for team members by setting role-based permissions. There are currently three different permission levels: Admin, Technician, and Operator, each offering varying levels of access. Admins have full access to all data and settings, Technicians can manage tasks and view relevant data, while Operators have limited access based on their assigned roles. This ensures that each team member only sees the information and functions relevant to their role, enhancing security and operational efficiency.

Yes, AssetComet supports the import of existing asset data via CSV or Excel files. You can upload your data directly into the platform, where it will be organized into relevant categories, allowing you to quickly transition from manual tracking to a more structured system.

Even after an asset is retired or sold, its data remains accessible in AssetComet. You can archive assets that are no longer in use, preserving their service history and documentation for future reference without cluttering your active asset list.

Yes, AssetComet allows you to track both maintenance and repair costs over time. These expenses are recorded under each asset's profile, helping you monitor ongoing upkeep and repair costs, which can be viewed and analyzed at any point.

AssetComet helps you track the total cost of ownership by automatically logging service and parts costs. For any additional items or expenses not automatically tracked, you can manually input the costs to ensure a complete view of asset expenses. Over time, this data accumulates, providing a comprehensive overview of how much each asset costs to maintain. This enables you to make more informed decisions regarding repairs, replacements, and overall asset management.

Currently, AssetComet allows you to view the total cost of ownership for individual assets. The platform tracks service costs, parts costs, and also provides the option to manually add other costs associated with the asset. This gives you a detailed and accurate overview of the total expenses for each asset, helping you make more informed decisions about repairs, replacements, and overall management.

Tracking the cost of ownership helps you identify when an asset is costing more to maintain than it’s worth. By analyzing repair and maintenance expenses over time, you can determine the point at which it makes more financial sense to replace the asset rather than continue investing in repairs.

At this time, AssetComet does not offer the ability to export cost of ownership data. However, we are always listening to user feedback and continuously working on new features that enhance reporting and analysis capabilities. We encourage you to stay tuned for future updates as we expand our reporting tools.

AssetComet tracks the entire lifecycle of an asset, from its acquisition cost to ongoing maintenance, repair, and operational expenses. This allows you to have a full view of the asset's cost over its entire lifespan, from purchase to disposal.

Currently, AssetComet does not track asset depreciation as part of the total cost of ownership. However, you can manually input depreciation data into the platform to keep a complete record of each asset’s value over time.

Cost of ownership data in AssetComet is updated automatically as new maintenance tasks, repairs, or expenses are logged. This ensures that the total cost of ownership is always up to date, reflecting the most current data available.

AssetComet does not currently offer a feature for tracking energy consumption or operational costs. However, you can manually log any additional operational expenses, such as fuel or utility costs, to have a more complete view of the asset's total ownership cost.

Understanding the total cost of ownership helps you allocate budget more effectively by giving you visibility into where your money is being spent. This allows you to plan for future repairs, replacements, and operational costs with greater accuracy, helping you avoid unexpected expenses.

While AssetComet does not currently support custom cost parameters like warranties or lease agreements, you can manually log these costs in the asset’s profile. This allows you to track these expenses alongside maintenance and repair costs to get a complete picture of your asset’s ownership cost.

By providing real-time insights into maintenance schedules, repair histories, and overall costs, AssetComet helps businesses make informed decisions about asset management. This proactive approach allows businesses to identify opportunities to optimize asset performance, reduce downtime, and lower the total cost of ownership by avoiding unnecessary repairs or replacements.

Yes, AssetComet allows you to assign safety forms to users even if they are not directly linked to a specific asset. This is helpful for general safety inspections, compliance checks, or other tasks that are not asset-specific. You can assign forms to team members for tasks such as site inspections or procedural reviews, ensuring that safety protocols are followed across all aspects of your operations.

Custom forms in AssetComet allow you to create detailed safety inspection templates that are specific to your business needs. These forms help ensure that all critical safety checkpoints are covered during inspections, improving the thoroughness and accuracy of safety evaluations. You can tailor forms to suit the asset type and industry standards, making it easier to stay compliant.

By using custom forms to perform detailed inspections and maintain accurate records, AssetComet helps ensure compliance with industry-specific safety regulations. You can customize forms to match regulatory requirements and store inspection records for audits or reviews, making it easier to demonstrate adherence to safety standards.

Safety inspections can be tracked and documented directly in AssetComet. After completing an inspection using a custom form, the data is automatically logged in the asset’s history. This documentation is accessible anytime, allowing you to review past inspections and ensure that all safety tasks are completed on schedule.

You can log safety incidents by creating a custom form designed specifically for incident reporting. This allows you to document the details of an incident, such as what occurred, when, and any resulting damage or actions taken. These logs are stored in the asset’s profile, or in the forms page, helping you keep track of all safety-related events.

Yes, you can assign safety inspections to specific team members within AssetComet. Each inspection task can be allocated to a designated user, asset, or type of service ensuring accountability and clear responsibilities. The assigned team member will have access to the custom forms needed to complete the safety inspection.

AssetComet’s custom form builder allows you to create and modify forms to align with your specific industry standards and regulations. You can add or remove fields, create checklists, and include any necessary instructions to ensure that inspections meet the exact requirements for your industry.

While AssetComet does not currently generate full reports for compliance audits, users can easily export safety forms that contain detailed inspection records. These forms include relevant data such as inspection dates, results, and any follow-up actions taken. Additionally, with AssetComet’s custom forms feature, you have the flexibility to create forms tailored for incident reporting or near-miss incident reporting, allowing you to document safety concerns in a way that suits your operational needs. This makes it easier to prepare for safety compliance audits and demonstrate adherence to regulatory standards.

While AssetComet does not currently offer predictive maintenance features, it can help reduce safety risks through regular safety inspections and maintenance tracking. By using custom safety forms and regularly updating maintenance data, you can identify potential safety concerns early, such as recurring equipment failures or missed inspections. This proactive approach helps minimize the risk of downtime and ensures that assets are operating safely and efficiently, reducing the chances of a loss-of-time incident.

AssetComet helps you prepare assets for resale by providing detailed records of their maintenance and service history. These records demonstrate how well an asset has been maintained, making it easier for potential buyers to assess its condition and value. By organizing and presenting this data in a professional report, you can increase the asset’s resale value.

Yes, AssetComet allows you to generate a comprehensive report that details the entire maintenance history of an asset. This includes dates of service, repairs performed, parts replaced, and costs incurred. This report provides a transparent record that potential buyers can use to evaluate the asset’s upkeep.

By consistently tracking and documenting the condition of your assets, you can demonstrate that they have been well-maintained and cared for. This history of proper maintenance can improve an asset's resale value by showing potential buyers that the asset is less likely to have hidden issues, making it a more attractive purchase.

An AssetComet resale report includes the asset’s purchase information, with the option to hide the original purchase price, along with current mileage or hours. It also provides the full service history, including details on parts used during maintenance. This comprehensive report offers potential buyers a clear picture of the asset’s condition and lifecycle, helping them make informed purchasing decisions.

At this time, AssetComet does not support the inclusion of parts or repair costs in resale reports. However, you can still generate a detailed report that includes the asset’s full service history and parts used during maintenance, providing transparency into the care and upkeep of the asset for potential buyers.

You can easily present your asset’s service history by generating a detailed report through AssetComet. This report can be shared digitally or printed to provide potential buyers with clear, organized data on the asset’s maintenance history and repairs. By showcasing this information, buyers gain a solid understanding of the asset’s overall condition, helping them make informed purchasing decisions.

AssetComet tracks maintenance records and condition assessments through custom forms and inspections, ensuring that you have accurate documentation of the asset’s condition before resale. You can also use these records to verify that all necessary maintenance has been performed, increasing buyer confidence.

Detailed reports from AssetComet streamline the sales process by providing clear, organized information about the asset’s history and condition. This transparency helps build trust with buyers, reduces questions about the asset’s past, and speeds up negotiations by providing all necessary documentation upfront.

Yes, even if an asset is no longer in active use, AssetComet retains its full service and maintenance history. You can generate a report with this historical data to support the resale of retired or decommissioned assets, offering potential buyers insight into how the asset was maintained during its lifecycle.

Currently, AssetComet does not support customized asset reports for resale purposes. However, you can still generate comprehensive reports that include key details like purchase information, current usage, and full service history. We are always interested in user feedback and continuously work on improving features, so feel free to share any suggestions on how we can enhance report customization.

AssetComet helps document detailed maintenance history for each asset, which is critical when filing insurance claims or undergoing asset assessments. By maintaining accurate records of all repairs, services, and inspections, AssetComet provides a transparent view of how well an asset has been maintained, supporting your claims and helping reduce disputes with insurers.

Yes, AssetComet allows you to generate comprehensive reports that can be shared with insurance companies. These reports include key asset details such as purchase information, usage (mileage or hours), and a full maintenance history, including parts used during repairs. This organized documentation helps insurers assess the asset's condition and process claims more efficiently.

Proper maintenance documentation can significantly affect the outcome of insurance claims. By providing proof that an asset was regularly maintained and serviced, AssetComet helps validate claims and reduces the likelihood of rejection due to insufficient documentation. It also helps insurers determine the true condition of an asset at the time of an incident.

Using AssetComet, you can provide insurers with comprehensive asset information, including the full maintenance and service history, such as dates, types of repairs, parts replaced, and inspection reports. Additionally, you can provide key asset details like make, model, serial number, original purchase price, and current usage (mileage or hours). This thorough documentation helps insurers accurately assess the value and condition of the asset, making it easier to process claims and determine coverage.

Yes, by using AssetComet’s asset report, you can demonstrate that your assets were properly maintained. This documentation is crucial when making an insurance claim, as it proves that the asset was cared for and regularly serviced, which can help expedite the claims process and maximize payout.

In addition to tracking regular maintenance, AssetComet allows you to log and document incidents such as damage or repairs related to accidents. You can create custom forms to capture the details of the incident, which can then be included in your asset’s history and provided to insurers as part of the claims process.

AssetComet’s detailed reports provide insurers with key asset data such as purchase information, make, model, serial number, usage (mileage or hours), and full maintenance history. By documenting this essential information, AssetComet helps insurers accurately assess the asset’s worth and risk, supporting more precise insurance valuations.

Yes, AssetComet tracks all repairs, including those related to insurance claims. You can log repairs in the asset’s history, including costs and parts used, which can then be provided to insurers as part of the claims documentation. This makes it easier to track the financial impact of repairs and ensure everything is properly documented for insurance purposes.

Yes, you can store important documents, including insurance policies, directly within the asset’s profile in AssetComet. This ensures that all relevant insurance information is accessible whenever you need it, making it easier to manage claims and renewals.

AssetComet allows you to generate reports that provide proof of regular maintenance. These reports include service dates, tasks performed, and any parts replaced, offering clear evidence of your asset’s upkeep. This can be critical during insurance audits, helping demonstrate compliance with maintenance requirements.